I need to give a shout out to two companies I have dealt with recently.

Garmin; My wife bought me a Garmin Forerunner 610 GPS watch back for Christmas. In March of this year the band broke. I called them up, gave them my S/N and they sent me a set of replacement bands without even charging shipping costs.   

Black Diamond; I sent them an email saying the headlamp I bought in the Fall is not recharging. They responded by telling me that they will send me a replacement one after I returned the one I had.  This might take a few weeks as we exchange but they didn’t even attempt to ask me when I had purchased it.

Compare that to the service you get at Best Buy.   Take the example of my wife who after 32 days decided to return a set of head phones that did not fit well in her ears well.  She wore the headphones once, and they cost $20.  After explaining the problem with the headphones to the service personel they told her that their policy is 30 days and they can’t open up there return policy to everyone because they risk losing a lot of money.  Really?  Do you know how much money you will lose for being a horrible company? 

Guess what, now I am a Garmin and a Black Diamond lifetime customer. At the same time, I will never, under threat of death, step foot inside a Best Buy ever again.